Troubleshooting Tips for Your Home Security Cameras

March 6th, 2020



If you have IP cameras in your home in Waverly, IA, then it can be a challenge when it comes to troubleshooting them when they aren't working as they should. Everything can look as if it is good to go, but some or all of your cameras may still be nonoperational. To help you, we have compiled a few troubleshooting tips for your home security cameras.

Reboot the Camera

This is one of the first things you should do when you run into issues with your home security cameras. It is also well-known as the golden rule when it comes to troubleshooting. Sometimes, rebooting the cameras can cause them to recalibrate and renegotiate the connection. Simple turn the power off. Wait 15 seconds, and then turn the power back on.

Confirm IP Addresses

If you have two or more devices assigned to the same IP address in Waverly, then they may cancel out each other's network access. So, our next troubleshooting tip is to confirm the IP addresses and make sure they are not conflicting. You should keep a record of your IP addresses for troubleshooting purposes.

Verify the Power and Connection

Next, you want to verify that the cameras are powered on. Some have LEDs that indicate their power status. While it may seem obvious, it is still something you should make sure to check before moving onto the next tips.

Check the Cables

If the lights aren't blinking on the cameras, then the problem may be with the cabling. So, you need to get into the habit of checking your transmission cables during the troubleshooting process. Check for any kinks in the cable as well as damage and bad terminations. Wires can also become crossed, and connectors can come loose. Make sure to check all of these.

Ping the Camera

To do this, type in "cmd" into the Windows search box to open a DOS command prompt. You can then utilize the "ping" command to try to connect to your security cameras. If it comes up with "Destination Host Unreachable" or "Request Timed Out," then you are not connecting to your security cameras through the network.

Do You Know the Password?

If you can ping the camera but can't connect it, then you may have an incorrect login or password. If the default passwords don’t work, you need to find out what the passwords may have been changed to. If not, you can try to factory default the camera or contact the manufacturer and upgrade your firmware.

Call for Help

If you have followed through with these troubleshooting tips and have exhausted all of your options and still haven't figured out what the problem is, don't be afraid to reach out for help. If you still cannot connect to your security cameras and you are still encountering problems, contact the experts at Iowa Surveillance Team in Waverly, IA and see if they can be of assistance.